Privacy Policy
Your Privacy Matters
We're committed to protecting your privacy and being transparent about how we collect, use, and protect your information.
Last updated: August 21, 2025
Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by reading the full policy below.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we collect any information from third parties?
We do not collect any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations do we share personal information?
We may share information in specific situations described in this policy and/or with specific third parties.
How do we keep your information safe?
We have adequate organisational and technical processes and procedures in place to protect your personal information.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?
The easiest way to exercise your rights is by visiting our support portal or by contacting us.
Detailed Privacy Information
Comprehensive details about how we handle your data and protect your privacy.
Information We Collect
- Account information (name, email, company details)
- Usage data and analytics to improve our services
- Payment information processed securely through third-party providers
- Communication preferences and support interactions
- Device and browser information for security and optimization
How We Process Your Information
- Provide and improve our AI advertising services
- Process payments and manage your account
- Send important updates and marketing communications (with consent)
- Analyze usage patterns to enhance user experience
- Ensure platform security and prevent fraud
Information Sharing
- We never sell your personal information to third parties
- Service providers who help us operate our platform (under strict agreements)
- Legal compliance when required by law or to protect our rights
- Business transfers (with prior notice and same privacy protections)
- Aggregated, anonymized data for research and industry insights
Data Security
- Industry-standard encryption for data in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication measures
- Secure data centers with 24/7 monitoring
- Employee training on data protection best practices
Your Rights
- Access and download your personal data
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Opt-out of marketing communications
- Data portability to other services
International Transfers
- Data may be processed in countries where we operate
- Adequate protection measures for international transfers
- Compliance with GDPR, CCPA, and other privacy regulations
- Standard contractual clauses for data protection
- Regular review of data transfer mechanisms
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences).
Artificial Intelligence Products
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, 'AI Products'). These tools are designed to enhance your experience and provide you with innovative solutions.
We provide the AI Products through third-party service providers ('AI Service Providers'), including OpenAI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in this policy.
Our AI Products Include:
- • AI insights and analysis
- • AI applications and automation
- • AI research and development
Data Protection:
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties, ensuring high security and safeguards for your personal information.
Contact Information
Email Contact
For privacy-related questions: support@synapse-bio.com
Postal Address
FreeField Ltd
483 Green Lanes
London N13 4BS
United Kingdom
Questions About Your Privacy?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.